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Returns, Refunds and Replacements

In the event that you need to return an item or require a replacement, you should follow the instructions below. It is important that you follow these instructions so we can process your return in a quick and satisfactory manner.

Incorrect or Damaged Product

If you receive the wrong item or the item arrives damaged, you need to inform us immediately (within 24 hours) using the form below. Please remember to also inform the courier and make a note on the delivery slip if there is any apparent damage on delivery.

We will issue an RMA (Return Merchandise Authorisation) number and arrange for the item to be collected and inspected. Once we have checked the item, we will send a replacement or, if required, issue a refund.

Please note that if the item is found to be correct or not damaged, we will return it to you at your own cost. It is your responsibility to ensure that the item is packaged safely and securely when being returned.

Dead on Arrival Product

If you receive an item that is faulty on delivery, you need to inform us as soon as possible (within 7 days) using the form below.

We will issue an RMA (Return Merchandise Authorisation) number and arrange for the item to be collected and inspected. Once we have checked the item and confirmed the fault, we will send a replacement or, if required, issue a refund.

Please note that if the item is found not to be faulty, we will return it to you at your own cost. It is your responsibility to ensure that the item is packaged safely and securely when being returned.

Product has developed a fault

If your product has developped a fault, we always recommend that you check with the manufacturer first as they may be able to diagnose the fault over the phone and help solve the issue. If required they may even offer a repair or replacement which would be the quickest and easiest solution. 

Warranty Claims

If the manufacturer can't help, you can contact us using the form below.

We will issue an RMA (Return Merchandise Authorisation) number and send you instructions on how to return the item or to arrange collection. Once the item has been checked and the fault confirmed, it will either be repaired or replaced according to the warranty details.

Please note that if the item is found not to be faulty, we will return it to you at your own cost. It is your responsibility to ensure that the item is packaged safely and securely when being returned.

You have changed your mind

If you are a consumer
Under the Distance Selling Regulations you have the legal right to cancel your order within fourteen days of receipt of your order (with the exception of any made to order and customised items, software, consumable or data storage media where any seal or packaging has been opened). You do not need to give us any reason for cancelling nor will you have to pay any penalty. However, you will need to notify us in writing if you wish to cancel.

Once we have received your request to cancel your order, we will issue an RMA (Return Merchandise Authorisation) number and send you instructions on how to return the item. You must return the item within 7 days at your own cost in an “as new” condition, unused or installed and complete with all accessories, manuals, drivers, cables and other items that originally came with the product. Once the item has been received and checked, we will issue a refund as soon as possible.

Please note that if the item is returned damaged, marked, with missing items or generally not in "as new" condition, we reserve the right to reject the return or to charge you a restocking fee to be determined by us. It is your responsibility to ensure that the item is packaged safely and securely when being returned.

If you are NOT a consumer
If you wish to cancel your order, you must contact us in writing within 24 hours of delivery to request an RMA (Return Merchandise Authorisation) number. Once we have received your request, we will consider it and if the return is authorised we will issue the RMA number and send you instructions on how to return the item. You must return the item within 7 days at your own cost. We may also charge a restocking fee to be determined by us. Once the item has been received and checked, we will issue a refund minus any restocking fee as soon as possible.

Please note that we are under no obligation to accept a return and any authorisation is at our discretion. If the item is returned damaged, marked, with missing items or generally not in "as new" condition, we reserve the right to reject the return and return the item to you at your cost. It is your responsibility to ensure that the item is packaged safely and securely when being returned.

 

Return Request

To request a Return Merchandise Authorisation (RMA) please fill in the online form below and we will get back to you as soon as possible.

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